配送ポリシー

Delivery terms and conditions

  1. In general, the delivery time is between 5 to 15 days, unless otherwise specified in the offer. Watches are shipped through Express service while accessories are shipped through Economic service. The delivery time is given as an estimation only and is not binding. Depending on the country of delivery, it may take more time due in particular to customs inspections. Furlan Marri will not be liable for any delay due to an extension of the delivery deadline.
  2. Furlan Marri offers free shipping for orders starting from CHF 100.
  3. All products will be shipped worldwide, with insurance and tracking references. We are not responsible for any import permit fees and/or other fees that couriers may add.
  4. In the event some of the ordered products are not available, Furlan Marri is entitled to make partial deliveries.
  5. In the event the product could not be delivered due to the customer’s fault, Furlan Marri is entitled to withdraw from the contract after two delivery attempts. In this case, any payments made will be refunded, subject to deduction of delivery costs and any others costs Furlan Marri had to bear in connection with the return of the product.
  6. In the event the product could not be delivered due to the customer non-payment of customs fees, permit fees due to the remote or out of town area or if customs refuse the product for whatever reason, Furlan Marri is entitled to withdraw from the contract. Any payments made will be refunded, subject to deduction of delivery costs and all others costs Furlan Marri had to bear in connection with for the return of the product.
  7. Some shipping restrictions may occur with regard to certain national regulations. Before ordering, the customer shall make sure that there are no shipping restrictions in his/her country, considering that mechaquartz watches are shipped from our Hong-Kong logistic center and mechanical watches are shipped from our Switzerland logistic center. Furlan Marri is not liable for any delivery problem due to national restrictions. If delivery is made impossible due to national restrictions, the order will be cancelled. The price will be refunded subject to deduction of delivery and any other fees. Furlan Marri does not deliver to P.O. boxes and such orders can be cancelled (some couriers cannot deliver to P.O. Boxes).
  8. Due to shipping carriers restrictions area, some destinations are not covered, therefore we are not able to ship our products in those specific areas. You can access the full list of restricted countries by FedEx Express here (https://www.fedex.com/en-ch/shipping/served-countries.html). There are some restrictions also for Ukraine and Russia, our shipping carriers cannot currently ship our goods there.